The deadline to file your Hawaii tax returns is April 22. Direct deposit into your account is the safest, fastest way to receive a tax refund.
Effective April 15, our Kahului branch will be temporarily closed on Mondays. Other hours will remain the same: Tuesday-Friday, 9 am-5 pm; and Saturday, 9 am-1 p.m. We apologize for the inconvenience.
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Aloha Pacific Federal Credit Union is the premier service-oriented credit union in Hawaii with a family-oriented environment. We focus on long-term relationships with our employees and our members.
To build lasting relationships through excellence.
To be our members' trusted source of financial advice and solutions.
Aloha Pacific offers a highly competitive benefits package* that includes:
* Benefits effective after applicable wait periods
Thank you for your interest in a career with Aloha Pacific Federal Credit Union.
Below are brief job summaries of the available positions. For more information, click on the Apply Online button.
If you have any questions, please email [email protected] or call (808) 531-3711.
Department: Branch
Location: Henderson Branch: 9555 S. Eastern Avenue, Ste #150, Las Vegas, Nevada
Job Summary: Responsible for the supervision of the day-to-day operation of the branch, including both the Branch Operations and the Member Relations areas. Assists the Branch Manager in tracking the profitability and performance in achieving the branches assigned annual sales goals and service level standards. Supports in the coaching, training, and mentoring of the branch staff to achieve branch and individual performance goals and to develop skills in product knowledge, consultative selling, and member service. Participates in the growth of the branch by achieving assigned individual sales goals, service level standards, and SEG servicing and development. Minimum Qualifications: Associate of Arts (AA/AS) degree; four (4) years related experience and/or training; or equivalent combination of education and experience. Extensive knowledge of loan underwriting process and requirements. Knowledge in the use of word processing and spreadsheet programs required. Supervisory experience highly preferred. NMLS License required. Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.
Department: Kaimuki Plaza: 3465 Waialae Avenue, Honolulu
Location: Contact Center
Job Summary: Performs Call Center responsibilities not limited to both teller services and member services for phone-in members in accordance with quality service objectives and credit union policies and procedures. Minimum Qualifications: One (1) year certificate from college or technical school; six (6) months related experience and/or training; or equivalent combination of education and experience. Must have knowledge of and experience with customer service principles and practices, and administration and clerical processes. Six (6) months or more in a call center environment highly preferred. Must be proficient in relevant computer applications and possess keyboarding skills. Must have experience in the usage of office equipment such as telephone, calculator, copier, fax, etc. Knowledge of PC (personal computer), Microsoft Windows, Word, Excel, and other software applications as applicable. Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.
Department: Branch
Location: Fort Street Branch: 988 Fort Street Mall, Honolulu; Kahului Branch: 70 Ho’okele Street, Suite 1210, Kahului, Maui; Kaimuki Branch: 3625 Harding Avenue, Honolulu
Job Summary: Responsible for providing members with the highest level of service, assisting them with new accounts and loans, cross-selling of products and services, completing teller transactions and branch operational tasks. Assists in the daily, weekly, and monthly planning and execution of activities and assignments to help the branch stay on target to reach its annual sales, growth, and service goals. Demonstrates commitment to quality service, professionalism, integrity, enthusiasm, respect, good work ethic, and positive attitude to achieve the highest standards of member service when performing duties and assignments. Minimum Qualifications: Must have detailed-oriented and high standard of confidentiality/work ethics. High school diploma or equivalent required. Must have a minimum of two (2) years related experience and/or training. Six (6) months underwriting experience required; ability to analyze/understand credit reports and possess basic knowledge of bank underwriting. Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.
Department: Branch
Location: Oahu Relief Pool
Job Summary: Performs relief teller services at various APFCU branches not limited to both teller services and member services in accordance with quality service objectives and credit union policies and procedures (transaction processing, account maintenance, product cross-sales, balancing, and financial transaction record-keeping). Demonstrates commitment to quality service, professionalism, integrity, enthusiasm, respect, good work ethic, and a positive attitude to achieve high-level member satisfaction when performing duties and assignments. Strives to make each member interaction a positive and “wow” experience. Adapts to new work situations and settings quickly and is flexible in relocating to different branches throughout the week/day, as business requires. Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. High School Diploma required. Minimum one (1) year experience in sales or front-line customer service position and one (1) year cumulative cash handling experience. Knowledge of the use of word processing and spreadsheet programs. Valid Driver’s License and access to a motor vehicle. Must be able to work at any of the Oahu Branches in the region as assigned. Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.
Department: Branch
Location: Kaimuki Branch: 3625 Harding Avenue, Honolulu
Job Summary: Performs branch responsibilities not limited to both teller services and member services in accordance with quality service objectives and credit union policies and procedures (transaction processing, account maintenance, product cross-sales, balancing, and financial transaction record-keeping). Minimum Qualifications: Must have detail-oriented and high standard of confidentiality/work ethics. High school diploma or equivalent required. Must have a minimum of one (1) year experience in sales or front-line customer service position and one (1) year cumulative cash-handling experience. Teller experience in a financial institution highly preferred. Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.
Aloha Pacific Federal Credit Union is an Equal Employment Opportunity Employer.
We at Aloha Pacific Federal Credit Union strive for achievement of a diverse, dynamic and engaged team.
It is the policy of our credit union to provide equal employment opportunity to all persons, regardless of race, color, religion, sex, national origin, sexual orientation, disability, medical condition, marital status, age or any other considerations made unlawful by federal or state law.
We are looking for talented, energetic and service-oriented individuals who are interested in joining our credit union family. We strive to offer a competitive benefits package that will enable our team members and their families to achieve a positive work/life balance.
We pride ourselves on investing more than 80 paid hours of classroom training with our training specialists and continued on-the-job training in an interactive learning environment.
For more information, please contact Human Resources at [email protected], or call (808) 531-3711.
