Newly redesigned vertical debit and ATM cards will be sent to card holders as their current cards expire. This will be a gradual rollout, very different from the new credit cards, which were re-issued all at once to card holders.
- Your card number(s) will not change.
- If you received a reissued debit or ATM card and you have not already activated it, please do so as soon as possible. Beginning February 10, the activation phone number on the card sticker will be deactivated.
Stay tuned for more details, including the new designs, reward program changes and enhanced features through online and mobile banking.
APFCU Debit Card Conversion FAQs
Will I receive a new debit card?
No. We will not mass reissue new debit cards. Current active debit cards will continue to be used and will be replaced with new images upon reissue or if a new card number is needed for any reason.
When will this upgrade occur?
The upgrade will launch on Monday, February 10, 2025.
Will the debit card designs stay the same?
No. We will reissue debit cards with new vertical designs (Farrington HS design will remain horizontal). For enhanced security, the cardholder’s name, card number, and expiration date will now be located on the back of the card.
Will my PIN remain the same?
Yes. Your PIN will remain the same. If you forget your PIN, you may call PIN NOW at 1-888-886-0083 to set a new PIN beginning Monday, February 10, 2025.
Will I need to re-enroll in digital wallets such as Apple Pay, Samsung Pay, etc.?
No. Your current Aloha Pacific debit card will not be changing until it expires, so you will not need to make any changes at this time if your current debit card is already enrolled in your digital wallet.
Will the Customer Service number remain the same?
No. The new Card Support and Lost/Stolen Card number will be 1-888-820-9788, or 727-299-2449 if outside of the United States.
Will the activation number remain the same?
No. The new card activation number will be 1-800-631-3197 or 727-540-9434 if outside the United States.
Do I need to update recurring payments?
No. Your current Aloha Pacific debit card will not be changing until it expires, so you will not need to make any changes at this time if your current debit card is already set up for recurring payments.
Will my existing card alerts be converted to the new system?
No. Unfortunately, we will be unable to convert existing alerts. You will need to re-establish alerts for your new debit card after the upgrade.
Will my rewards points be transferred to the new system?
Yes. Points earned prior to 2/10/2025 will be transferred to the new system.
Will my reward points expire?
Yes. Accrued points transferred from your old card as part of the upgrade will expire after 12/31/2028. Going forward, points will expire 3 years from the year they are earned.
Will I still earn points at the same rate?
No. The earning rate effective 2/10/2025 will be 1 reward point for every $3 signature-based debit card purchase. Previously it was 1 reward point for every $2 signature-based debit card purchase.
What is the new rewards website information?
Visit www.CURewards.com or log in using your Aloha Pacific app and click on Debit Card Rewards to take you directly to the website.
What number do I call if my debit card is lost or stolen?
Effective 2/10/2025, call 888-820-9788. Or 727-299-2449 if you are calling from outside the U.S.
How do I set up a travel notification?
Submitting a travel notification can help minimize the chances of your debit card being blocked or flagged for unusual activity. To submit a travel notification, first log in to your account through online banking or the mobile app. Then click on Card Management, where you will see an option to place a travel notification.
What if I plan to travel during the weekend of the upgrade?
Although we expect downtime to be minimal, we highly advise you to carry a backup card with you. In the event our system is down due to the upgrade, you will still be able to complete purchases with the backup card. Please contact us if you will be traveling during this time and plan to use your Aloha Pacific debit card.
If I have questions about the debit card conversion, what do I do?
Call our Contact Center at 808-531-3711 (1-877-531-3711 US toll-free) or visit a branch.