Contact Us
Call, Mail or Send Message
Comments or suggestions? Please send us the details and we will do our best to find the answers. Your feedback will help us improve our products and services.
Please Note: Account-specific inquiries will not be handled via this channel. DO NOT include personal or account information such as your Social Security Number or account/member number in your message.
Speak to a Representative (Monday to Friday, 7:30 a.m.-6 p.m.; Saturday, 9 a.m.-2 p.m.):
Hawaii, 808-531-3711 | U.S. toll free, 1-877-531-3711
Bank-by-Phone (24-hour automated):
Hawaii, 808-847-5522 | U.S. toll free, 1-877-847-5522
VISA® credit card service (24 hours):
888-232-2555
Inquiry & Lost/Stolen ATM card or VISA® Debit card (Monday to Friday, 7:30 a.m.-6 p.m.; Saturday, 9 a.m.-2 p.m.):
Hawaii, 808-531-3711 | U.S. toll free, 1-877-531-3711
Lost or Stolen VISA® Debit card (24 hours):
Effective February 10, call 866-820-9788; or 727-299-2449 if you are calling from outside the U.S.
Calling from outside the U.S.:
1-812-647-9794 (this number accepts incoming collect calls)
Lost or Stolen VISA® credit card (24 hours):
888-232-2555. If out of country, call collect, 727-299-2449.
Dispute/Claim VISA® Debit card
Hawaii, 808-531-3711
Monday to Friday, 7:30 a.m-6 p.m.; Saturday, 9 a.m.-2 p.m.
888-232-2555 or dispute the transaction online or on the Aloha Pacific Card Control app
Protect Your Accounts
We will never contact you by telephone, email, or text to request your PIN, access code, password, or username. If you are contacted by anyone asking for account-specific information, you should refuse and contact us immediately. This could be a phishing or scam attempt.