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All Aloha Pacific branches will be closed on Thursday, November 27 in observance of Thanksgiving Day. Our Henderson branch in Las Vegas will also be closed on Friday, November 28 in observance of Nevada Family Day. Use our ATMs, Bank by Phone, Online and Mobile Banking to access your accounts 24/7.

Debt Protection Claims

Protection when it matters…

We are here to help!

In your time of need, our claims process is quick and easy. If you elected payment protection on your loan, you can use this convenient claims process to quickly and easily file your claim for any of the following Payment Protection Products:

  • Life
  • Terminal Illness
  • Accidental Dismemberment
  • Hospitalization
  • Family Medical Leave
  • Loss of Life of a Dependent
  • Disability
  • Involuntary Unemployment

Debt protection is available for personal term loans, personal line of credit, and credit cards. Your purchase of debt protection is optional. Whether or not you purchase this product will not affect your loan/credit application or the terms of any existing credit agreement you have with us.

To begin, please click below to complete a claim form.
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File a Claim

If you prefer, call 1-844-707-4964 to begin the process and a CUNA Mutual Group Claims Specialist will guide you through the process.


CUNA Mutual Group is the marketing name for CUNA Mutual Holding Company, a mutual insurance holding company, its subsidiaries and affiliates. Payment protection products include debt protection products available through the credit union and MEMBER'S CHOICE® credit life and credit disability insurance underwritten by CMFG Life Insurance Company.